Privacy Notice

At Enchanted Bloom, we understand how important your personal data is. We have and always will be committed to protecting your information, and we do this in compliance with both the Data Protection Act and GDPR.

We will only ever use your data to process your order, to contact you regarding the order and to keep you up to date with useful product information and offers. We simply wish to provide you with the best possible service, and we only use the necessary data to deliver happiness for you on every occasion.

If you want us to keep in touch, we will. If not, that's no problem, you can email us at enchantedbloom@hotmail.com

We store all your personal data securely, and we won't hang onto your data any longer than needs be.

How we use your data and why:

Name and contact details of you and recipients.

W

e need this information to complete your order.

To keep in touch with regards to your order, providing you with the best possible service

if needed.

To detect and prevent any potential fraudulent activity - this is important to us, as we wish to safeguard your data to the highest possible degree.

Your payment information

To take payment or refund you. We can't uphold our contract with you without this information. However, we do not store your card details.

To detect and prevent any potential fraudulent activity.

Your order history

To provide you with the best possible customer care and support - our customer support team need this information to help you with any order queries

and

complaints

.

We also use your order history for our reports to continue to try and provide you with the best products and service.

You are not obliged to provide us with your personal information, however if you don't you may not be able to complete your purchase with us. This may also impact your overall customer experience. But, this is your choice and we will always respect your decision.

Sharing your information

We value your data and would therefore never sell your data to any third party. This includes all information you provide us with. We simply aim to earn your trust and maintain this throughout our consumer-customer relationship.

In the process of fulfilling your order or marketing requests we do pass your data onto the following parties:

Delivery companies including

Evri,

Royal Mail, Royal Mail Special Delivery, DPD and DPD Local.

Our payment service providers

.

Keeping Your Information

We keep records of your orders and account to meet legal requirements, as well as for reporting purposes.

Your rights

At Enchanted Bloom we believe that it is of great importance that you are aware of your rights and have the amenities by which to exercise them.

The right to access your personal data held by us.

The right to be informed about how we use your personal data.

The right to request any incorrect data to be rectified - this can be done

by emailing us at enchantedbloom@hotmail.co

m

The right to request that we cease processing your data.

The right to request that we anonymise or delete your data.

The right to request your data to be transferred to either yourself or another service provider.

The right to withdraw consent.

The right to file a complaint with the Data Protection Regulator - in the UK this is the Information Commissioner's Office. Details of how to contact them can be found at ICO.org.uk.

Updates to this notice

This information is subject to change as we often review how we process your data. If there are any significant alterations made, we will contact you via email.

This notice was last updated on the 02/05/2024